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Wholesale Pottery Questions and Answers

Ordering wholesale pottery does not have to be time consuming or confusing. For this reason, we use a familiar catalog format for our wholesale inventory. Just browse our catalog and send us the product identification numbers along with the quantity and color selection. We do the math and contact you with your order total. However, you might have questions that go beyond the traditional ordering guidelines. For this reason, we have created this page to answer some questions you may have.

Can I Mix Colors?

You can add a second color for every 6 sets. For example, if you order a pallet of one style with 12 sets, you may choose a second color for 6 of those sets. Our color chart displays the colors and rates our of regular and premium colors.

Are There Shipping Costs?

Shipping logistics are handled by our shipping agents. Once the container leaves the port of Ho Chi Minh City, the customer will pay for shipping fees, handling fees and import duty fees. 

How Do You Pack Your Pottery?

We take pride in our efficient and effective packing strategies. All our pots are nested as a set with a carbon bundle. These bundles are then strapped around each set. Sets with the same shape are stacked in pallets. Plywood is placed between each layer. Finally, the pallet is further secured with a PE shrink wrap and an additional strap around the whole pallet.

Are TT Pottery Products Taxable?

All our products are not taxable because we work in wholesale only.

Can I View the Catalog with Prices?

To view a catalog with our wholesale prices listed, please fill out our contact form to request a catalog.

What if I am Unsure What to Order?

There are a number of colors and shapes that consistently sell well year round in all markets. If you are unsure what items and colors to order, we recommend looking at our sample order that contains our best selling products and colors.

What are the Payment Requirements?

For your the initial deposit, we require a 30% deposit by check or wire transfer. Your container will then be shipped. The remaining 70% will be due 5 working days after receiving your commercial invoice.

We do offer special payment option for first time customers. Contact us online or call us at (512)584-1802 for more details.

How Long Does it Take to Ship My Order?

In general, it takes 5 to 6 months for production time plus 1 to 1.5 months to ship the items.

What if My Pottery is Damaged in Transit?

Since our breakage percentage is less than 1%, you can be confident that you will receive your pottery safely and securely. However, if your pottery is damaged, we have a insurance and a claims process.
 
When you place an order with TT Pottery, insurance is included in your invoice. In most cases, the insurance costs around $120. Claims allow a refund up to 95% of the total order. If the breakage is higher than 3%, we will credit you the amount. Take pictures of the broken items and send them to john@ttpottery.com and we will guide you through a refund claim.

Where Will the Container Be Shipped From?

All our containers are shipped from ports in Ho Chi Minh City, south of Vietnam.

Can I Order Wholesale Without a Container?

All wholesale orders with TT Pottery are shipped in containers. If you are looking for a wholesale order without a container, please contact our business partners at Ten Thousand Pots. They offer wholesale prices, local pickup and freight shipping to landscape professionals and garden centers. 

How Long Does it Take to Unload a Container?

Usually, it takes 2 hours to unload a container. As a rule, most trucking companies do not charge customers for this time to unload their items. However, rates may be applied for every hour after that.

What are the FOB Prices Listed in the Catalog?

Our catalog lists F.O.B. prices. This means that the prices listed contain all charges until the container leaves the port in Ho Chi Minh City. Afterward, you are responsible for all charges and fees until the products arrive at your door. These fees can involve exam fees, insurance fees and import duty fees.

How Should I Prepare to Unload the Container?

To meet the 2 hour window to unload a container, we recommend having 2 - 4 workers to help, a fork lift, a crowbar and a pallet jack.

What is the Minimum Order Quantity for Each Item?

All our wholesale products are organized into pallets. Each pallet contains a certain amount of sets based on the products dimensions. The number of sets in a pallet is shown in our catalog. The minimum order for each item is 1 pallet or 6 sets, whichever is greater.

How Can I Maximize Space in the Shipping Container?

In some cases, you might have extra space that you might want to fill your pallet with. We recommend ordering a number of small items that can be used to fill this space. If you are unsure if you should order additional filler items, just contact our staff and we will be happy to help you with your order.

How Do You Divide the Cost for Individual Items from a Price of a Whole Set?

We use a formula to determine the cost of each individual item in a set. The formula is based on product size and the quantity of items in a set. Size "A" is the largest and "G" is the smallest. The "S" value relates to how many items are in a set. You can use the formula below to determine the wholesale value of each item in a set: